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Shipping and Returns:
Aboasa International Market ships to virtually any address in the continental U.S.A.
When an order is placed, we will estimate shipping and delivery dates for you based on the availability of your items. Shipping date and cost estimates will be electronically sent to you via email when the sale is captured. Unwanted items will be subjected to a 20% restocking fee and customer will be responsible for return shipping cost.
Shipping costs for orders from Aboasa International Market depends on the method and option you choose. Most of our shipping is via FedEx ground unless indicated otherwise by customer to ship via FedEx next day, 2nd day etc at the comments section of the odering form.
Returns Policy For African Products:
You may return most items sold by Aboasa International Market within 15 days of delivery for a full refund if the cause for return is a result of our error. We cannot accept returns of most items. Please contact us for more information. Phone 888-205-4868 option 1.
ELECTRONIC AND OTHER GOODS RETURN POLICY:
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Return policy on Cell Phones And Cells Phone Accessories:
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This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product catalogue provided to you (the customer) by Aboasa International Market. For the policy on all other merchandise, please refer to the additional product return policy provided below.
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Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service.
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OTHER PRODUCTS:
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This return policy is applicable to all products with the exception of PS3. We have NO RETURN policy on PS3.
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We guarantee against manufacturers' defects for 30 days from the date of the delivery. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
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Items may be returned only with prior authorization.
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All shipping and handling fees are non-refundable with an exception where an error by shipping an incorrect item to the customer. In this case, customer must contact us to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Aboasa International Market must be informed of the receipt of incorrect merchandise within a week of the delivery.
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Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#).
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Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
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Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.
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If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be send back to the customer at their expense.
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All reimbursements are done in the form of a company credit which can be used towards new orders. Customers may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 5 to 10 business days to post back to the credit card.
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Phone: 888-205-4868 option 1 or 2
Thanks for your business.
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